Frankfurt Airport is one of the world’s largest. This is a big advantage, provided you know what is where. Our Guide Service will help you find your way around and escort you through the check-in procedure and security check.

Please note that all required distances have to be covered on foot and without outside help.

• Please book the Guide Service a maximum of 3 months and at least 4 days before departure or arrival. The availability check of our service can take up to 72 hours. If capacity is available, short-notice bookings can also be accommodated for an additional fee. The service fee for bookings less than 48 hours before the start of the service is €40, and for bookings less than 24 hours before the start of the service, €80. You will receive a separate payment link for this after you have submitted your initial booking request and the capacity check has been successful. 
• Our staff speak German and English. For an extra fee of € 35, we can also provide personnel fluent in another language of your choice (Common European Framework level B1)
• Our service is for guidance only and do not include luggage transportation. To do this, contact the porter service at Frankfurt Airport.
  
• The Guide Service can be booked for up to four people. For larger groups we offer the product Group Guide Service.
• This service is not available for people with reduced mobility. For persons with reduced mobility, there is a special, free of charge Service that will assist you at the airport (does not include transportation to the airport). For more information please check www.fracares.de or contact your airline.
  
• Our service is offered for the fastest and direct way from the incoming gate, recheck-in plus escorting of departing passengers through the security and passport checks straight to the departure gate for the next flight. This service does not include any stopovers and no permanent support during layover times. In case of a last-minute departure gate change, it is the passenger's responsibility to follow the airline's announcements accordingly. If you wish permanent care, we offer this at a starting price of €130 euros for the first hour and €70 for each additional hour started.
  
• This service is not designed for minors traveling alone. If you are in need of such a service please contact your airline. For young people from the age of 12, we offer permanent care during the layover times on separate request by e-mail at a starting price of €130 euros for the first hour and €70 for each additional hour started.

• Meeting point: In general, arriving passengers are met when entering the terminal at the deboarding gate or at the arrival bus gate (in the case of an apron position). Guests departing from Frankfurt can be met by the guide at check-in, at the train station or at the terminal doors on the main road. Please look for a DINA 4 sign with your name and identify yourself to the guide. 

   Therefore please note the following part of our general conditions and terms:

  6 Service Provision

  The service employees designated for the booked service are identifiable to the booking customers by means of a specially designed pick-up sign on which the name of the respective customer is displayed. The booked passengers will identify themselves to the designated service employees at the latest 15 minutes after the scheduled arrival time at the meeting point. FraSec Services GmbH will make every effort within the scope of technical and operational possibility to provide the service despite any delay on the part of the customers.

  Departing customers are obliged to choose the time for the meeting with the respective service employee(s) in such a way that this time is at least 120 minutes or the airline's specification before the scheduled departure time of the booking passengers. If a time closer to the scheduled departure time for the booked flight has nevertheless been selected, the passengers bear the risk should the gate for the departure not be reached in time.

  For arriving customers, unless otherwise agreed, the scheduled arrival time applies when picked up at the boarding gate or at the terminal stop of the apron bus. If the arrival time of the flight is delayed by more than 30 minutes, FraSec Service GmbH is released from providing the agreed service. FraSec Services GmbH will make every effort, within the scope of its technical and operational possibilities, to provide the service despite a delay on the part of the passenger. 

   

If you have any questions or are interested in special arrangements, please don’t hesitate to contact us - we’re happy to serve you

E-Mail: myairportguide@frasec.de
Hotline daily 9°° a.m. til 3°° p.m. local time / phone: +49 69 - 690 - 66 666

Postal address:
FraSec Services GmbH
Hugo-Eckener-Ring
60549 Frankfurt am Main

Germany

homepage: www.frasec.de
data protection statement: Datenschutzhinweise (frasec.de)