Frankfurt Airport is one of the world’s largest. This is a big advantage, provided you know what is where. Our Group Guide Service will help you find your way around and escort you through the check-in procedure and security check. We will guide you through the airport with up to 4 employees.

• Our staff speak German and English. For an extra fee of 29 Euros, we can also provide personnel fluent in another language of your choice (Common European Framework level B1)
• From a group size of 21 passengers we provide 2 guides.
• From a group size of 41 passengers we provide 3 guides.
• From a group size of 61 passengers we provide 4 guides.
  
• Please book our Group Guide Service at least 4 days before departure or arrival. The capacity check can take up to 72 hours.
• This service is not available for persons with reduced mobility. For persons with reduced mobility, there is a special, free of charge Service that will assist you at the airport (No transportation to the airport). For more information please check www.fracares.de or contact your airline.
• Our service is offered for the fastest and direct way from the incoming gate, recheck-in plus escorting of departing customers through the security and passport checks straight to the departure gate for the next flight. This service does not include any stopovers and no permanent support during layover times. In case of a last-minute departure gate change, it is the passenger's responsibility to follow the airline's announcements accordingly. If you wish permanent care, we will make you an offer on your separate request by e-mail.
  
• This product is not designed for minors traveling alone. If you are in need of such a service please contact your airline. For young people from the age of 12, we will make you an offer for permanent care during the layover times on your separate request by e-mail.

• Meeting point: In general, arriving passengers are received when entering the terminal at the boarding gate or at the bus gate (in the case of an apron position). Guests departing from Frankfurt can be met by the guide at check-in, at the train station or at the terminal doors on the main road. Please look for a DINA 4 sign with your name and identify yourself to the guide. 

   Therefore please note the following part of our general conditions and terms:

  6 Service Provision

  The service employees designated for the booked service are identifiable to the booking customers by means of a specially designed pick-up sign on which the name of the respective customer is displayed. The booking customers will identify themselves to the designated service employees at the latest 15 minutes after the scheduled arrival time at the meeting point. FraSec Services GmbH will make every effort within the scope of technical and operational possibility to provide the service despite any delay on the part of the customers.

  Departing customers are obliged to choose the time for the meeting with the respective service employee(s) in such a way that this time is at least 120 minutes or the airline's specification before the scheduled departure time of the booking passengers. If a time closer to the scheduled departure time for the booked flight has nevertheless been selected, the passengers bear the risk should the gate for the departure not be reached in time.

  For arriving customers, unless otherwise agreed, the scheduled arrival time applies when picking up at the boarding gate or at the terminal stop of the apron bus. If the arrival time of the flight is delayed by more than 30 minutes, FraSec Service GmbH is released from providing the agreed service. It will make every effort, within the scope of its technical and operational possibilities, to provide the service despite a delay on the part of the customer. 

If you have any questions or are interested in special arrangements, please don’t hesitate to contact us - we’re happy to serve you

E-Mail: myairportguide@frasec.de
Hotline daily 9°° a.m. til 3°° p.m. local time / phone: +49 69 - 690 - 66 666

Postal address:
FraSec Services GmbH
Hugo-Eckener-Ring
60549 Frankfurt am Main

Germany

homepage: www.frasec.de
data protection statement: Datenschutzhinweise (frasec.de)